Refund and Returns Policy for Drip Jewels

Effective Date: [Insert Date]

At Drip Jewels, we value your satisfaction and strive to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging with all tags, labels, and accessories included.
  • The return request must be made within [Insert Number] days of receiving your order.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized jewelry.
  • Gift cards.
  • Items purchased on final sale or clearance.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service team at [Insert Email Address or Phone Number] with your order number and reason for the return.
  2. Once approved, we will provide you with a return shipping address and instructions.
  3. Ship the item back to us using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original payment method within [Insert Number] days.
  • Original shipping fees are non-refundable.

5. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us within [Insert Number] days of receiving your order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with the following:

  • Order number.
  • Photos of the damaged item.
    We will arrange for a replacement or refund based on your preference.

7. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company as processing times may vary.
  • If you still have not received your refund, please contact us at [Insert Contact Information].

8. Contact Us

For any questions regarding our Refund and Returns Policy, reach out to us:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]

Thank you for choosing Drip Jewels. We’re committed to ensuring you enjoy your shopping experience with us!